Media Outsourcing Manager

Purpose of the Role

The Outsourcing Team is led by 3 partners/directors and around 40 staff. As part of our growth plans, we are looking for a specialist media manager to support our designated media team to work on and with our media clients and grow our service offering, as part of our strategic plan.

This is an exciting time to join as we are growing, and this role will contribute to the strategic vision and growth plans we are working towards.

As a Media focused outsourcing manager you will be responsible for the operational delivery of our portfolio of clients delivered across a variety of clients, working with the team leaders, and delivered by the advisors and digital advisors within the team.

Ensuring all our outsourced services are delivered in line with our service level agreements and within budget. Your role is to strengthen the relationship with the wider media and outsourcing team and seek opportunities to grow our services further through the roll out of sector specific management information and insight, delivered through advisory. You will also support and develop the team, through appraisals and mentoring. A key element of the role will be overall business development of outsourcing services within the media sector.

Key Tasks and Responsibilities

• Oversee the media specialist business outsourcing team
• Motivate and encourage the team
• Review work of junior team members, coaching on the job, provide impactful feedback to team members
• Organise additional training for team in tech or accounting and tax matters where required
• Understand client businesses and build relationships with key client contacts
• Automate processes appropriately to improve efficiencies of client deliverables
• Reporting updates to partners and directors of deliverable deadlines
• Work with the general practice team to ensure appropriate accounting policies are applied and accurate year end reporting is delivered
• Assist with pitches and proposals for prospective clients
• Billing outsourcing work and monitoring for scope creep and need for additional fees
• Project management for on boarding of jobs.